BPO industry has taken the world by storm since it has been recognized as the fastest growing industry worldwide. Considering the global scenario, the crown of the largest BPO player is being held by India. China comes second following next to India. The third spot is being held by Philippines. However, Philippines is placed to be the No. 1 offshore outsourcing service provider in the Asia Pacific region.
Many experts feel that Philippines have the potential to emerge as the global leader in the outsourcing field. The country includes a huge pool of skilled and talented workforce to reach to its ultimate aim. The people of this country are even capable of speaking good English and they are also well versed with other western culture. Therefore, Philippines BPO service providers are confident about the fact that they can improve their performance even further.
Currently, the contact centers and call centers forms to be the key part of Philippines outsourcing industry. The country has been able to outperform Malaysia in this particular field to become the third largest service vendor in the world. In the year 2006, the revenues earned by the Philippine outsourcing industry stood at US$2 billion and within 2 years the outsourcing industry of Philippines attained 62 per cent growth.
Many industry analysts have predicted that the offshore outsourcing service industry of Philippines is expected to earn more then US$11 billion in the coming years. If at all this prediction happens to be true then the employment opportunity would grow up even further.
Seeing this ever growing trend of Philippines BPO industry, the current government has also decided to take various steps to make the country more tempting to overseas investors. This would surely help the country to be on the global outsourcing platform.
Philippines have already secured its place in this field and today it is being considered to be one of the well known outsourcing destinations. The country has adopted strict certification procedures for its offshore outsourcing service vendors prompting every Philippines based outsourcing company to go through this procedure before starting its operation.
Philippine is on its way to become one of the global leaders of offshore outsourcing service industry. Some of the services on offer include logistics, accounting, finance payroll processing, tax and financial reporting and others. The nation has vast number of IT and English speaking professionals who are capable enough of displaying amazing talents. Every year thousand of students are graduated from various fields such as accounting, engineering and human resource management.
The customs and traditions of Philippines are admired by several European and North American countries. The people of this country can adapt themselves very easily to the various other cultures. Therefore, it is absolutely no problem for the Filipinos to offer amazing customer care services for its international clients. In terms of knowledge based jobs and employees, this Asian nation has always been considered to be the best in the business.
There is no doubt that Philippine do have the capability to become a global player in the field of business process outsourcing. They have highly skilled workforce, technical expertise and necessary infrastructure. Even the government is keen to make the country a preferred hotspot for outsourcing. Right now, voice based business processes are holding the major position in the BPO industry of Philippines but sooner or later the country will seek to expand its outsourcing portfolio.