If they are implemented correctly, the 800 numbers would prove to be a powerful and efficient marketing tool. They trigger instant brand recognition in the minds of customers if used wisely. Usually the vanity 800 numbers attract the attention spontaneously as they are mnemonic devices that spell out the name of the brand, product, services or even some related aspect of it. The main intention of using such numbers is that they would help to get a connection with customers or potential customers for the business firms. The customers would also like this idea since they don’t have to pay for the calls they make.
When customer want to learn more information about a product or simply to receive customer care support, they would surely don’t want to make a long distance call. People would feel less inclined to call a new business or even the company from which they had already bought a product and experiencing some technical difficulties with it. This would lead to an overall dissatisfaction with the product and the entire company. Here the toll free numbers play an important role. The simple idea behind 800 numbers is that it helps in keeping touch with the clients, friends as well as family.
As we look back, the 800 numbers were initially created by 1967 by AT&T as a method to reduce additional human labor since the operators were overburdened with the number of collect calls that they were made to process daily. The service was called by them as inward wide area telephone services or in short INWATS. The Sheraton hotel chain was the first business to officially adopt the system in 1970. The modern toll free number system was invented by Roy P. Weber which he had named as Data Base Communication Processing Method. Even though the system was slow to catch on, AT&T never anticipated that the toll free number would become an integral part of the marketing strategy for many new as well as established business concerns.
There are many advantages in suing the 800 numbers for your business. Some service providers would offer the option of call tracking which allows salespersons and other involved members to target sales in a particular area. It can also be used to determine where the highest volumes of calls are originating from. Once the company is able to find out that the call volume is high at certain places, they can improvise in many ways for further development of the business. They can focus on more marketing efforts in that particular area. In the same way, if the company finds out that the calls are limited from a particular area; marketing strategies can be improvised for getting more calls. the company can focus on improving commercials, radio spots, TV ads and some other marketing methods in that location. Yet another advantage of 800 numbers is that it can be used to gauge the customer satisfaction and the level of customer support received. This can be done by recording the usage of toll free numbers.
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